FAQ
Frequently Asked Questions
Everything you need to know, all in one place.
How do I choose the right size?
We recommend checking the size guide available on each product page before placing your order. Fit can vary slightly depending on the style and silhouette. If you are between sizes, consider your preferred fit — more relaxed or more fitted — when making your selection.
When will my order be shipped?
Orders are carefully prepared before dispatch. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow its journey.
How long does delivery take?
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery information will be shown during checkout whenever available.
How can I track my order?
Once your order has been dispatched, a tracking link will be sent to the email address used during checkout. Please allow a little time for tracking information to update after shipment.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, please contact our customer care team as soon as possible. While we cannot guarantee changes once an order has entered processing, we will always do our best to assist.
What is your return policy?
We want you to feel confident in every purchase. Eligible items may be returned in accordance with our return policy, provided they are unworn, unused and returned in their original condition with all tags attached. Please visit our Returns Policy page for full details.
What if I receive an incorrect or damaged item?
If something is not quite right with your order, please contact our customer care team and include your order number along with clear photos of the item. We will review the issue and help arrange an appropriate solution.
What payment methods do you accept?
Available payment options will be displayed securely at checkout. Payment methods may vary depending on your country or region.
How should I care for my items?
For the best results, always follow the care instructions shown on the garment label. Proper care helps preserve the fabric, shape and finish of your pieces for longer.
How can I contact customer care?
Our customer care team is here to help with orders, sizing, returns and general enquiries. Please contact us through the details provided on our Contact Us page, and our team will get back to you as soon as possible.